Joseph C. Steger
720-855-8335
joe@ninehounds.com
www.ninehounds.com


CAREER SUMMARY

  System administrator with skills in automation and monitoring.

  Operating Systems:
      Linux, Unix, VMS, Windows

  Programming Languages:
      BASIC, C, C++, Clipper, COBOL, dBase, DCL, Forth, FORTRAN, Java,
      JavaScript, Pascal, Perl, PostScript, shell script, SQL


EXPERIENCE

  Project One/Eliassen, October 2017 - Present

  * Application Administrator
    Supporting and maintaining NBCUniversal media processing system
    * Ansible, AWS, Evertz Mediator, Git, JavaScript, Linux, mediainfo,
      NFS, Perl, Rhino, bash shell scripting
    Supported 5 different processing systems alone on the evening shift.


  Computer Enterprises, Inc., January 2016 - August 2017

  * System Administrator
    Maintained and enhanced Comcast Video-On-Demand ingest infrastructure.
    * Environments:  Development, Test, Staging, and Production
    * Cassandra, CentOS, Docker, Git, Linux, Nagios, Puppet, VMware


  ATR International, Inc., January 2015 - December 2015

  * Monitoring System Administrator
    Led project to monitor healthcare document processing system.
      Architecture, negotiating access, and implementation.
      Monitoring availability and workflow performance.
    * Completely re-engineered existing non-functional Nagios monitoring setup.
        + Provided the first accurate system view in over a year.
    * Enhanced monitoring configuration by adding observability to pipeline.


  Avaya, Inc.,  February 2011 - December 2014

  * Software Engineer III / Application Administrator
    Maintained and enhanced remote system polling using Perl, shell, and SQL.
    * Enhanced system performance.
        + Decreased polling cycle from 90 days to 30 days.
        + Improved logging performance from 6 seconds to 1.
    * Implemented system, process, and connectivity monitoring and reporting.
    * Defined maintenance and deployment procedures.
    * Migrated application to new data center, including new OS and DB versions.


  Computer Task Group, May 2007 - February 2011

  * Build Engineer / System Administrator
    IBM/InfoPrint/Ricoh group needed administration and development assistance.
    * Created tools to simplify daily build tasks, took over building and
      packaging of client's #1 product, and enhanced building and packaging
      tasks for major project release.
        + Daily build and packaging manual tasks reduced from 2 hours to 1.
    * Automated processes and implemented monitoring using scripts and Nagios.
        + Provided comprehensive overview of all build and packaging tasks.


  Fiserv Investment Support Services, April 2005 - May 2007

  * Automation Team Technical Lead / Senior Applications Administrator
    * Implemented process automation tool for multi-platform applications.
        + Decreased errors via automation and decreased manual intervention.
        + 5:45am workload decreased from 6 manual procedures to 1 monitoring
    * Automatically added verification to each step in automated workflows 
      to increase robustness.
    * Maintained 5 9's of uptime for financial processing systems.


  Tech Partners/Harvey Nash, April 2002 - March 2005

  * System Administrator
    Hired by Sun Microsystems to duplicate UNIX document production environment.
    * Installed and configured Sun Blade systems to match Sun's environment.
        + Satisfied client's need for external production environment.
        + Recovered data when client's ftp site failed during critical hand off.

  * Programmer
    Sun Microsystems Inc. outsourced document development process resulting in
    several cross-platform issues.
    * Wrote shell, Perl, and fmbatch scripts to automate the document production
      environment and resolved FrameMaker incompatibility issues.
    * Wrote StarOffice macros to automate repetitive, error-prone, manual tasks,
      bypassed existing bug, and prepared output for insertion into FrameMaker
      documents with no user modifications required.
        + One script saved 1 person-day (10%) of project work on each document.
    * Wrote scripts for detection of non-standard formats, graphics, and text.


  Accelr8 Technology Corporation, August 1991 - May 2002

  * Senior Software Analyst / System Administrator / Web Master
    * Analyzed customer code for feasibility of VMS to UNIX conversion.
    * Developed, tested, implemented Year 2000 software remediation techniques.
        + Solved Year 2000 problems for large Colorado city's water department.
    * Maintained heterogeneous network of 30+ UNIX, VMS, and Windows computers.
    * Maintained and enhanced customer relationship management software allowing
      sales staff to produce reports tailored to their exact needs.
    * Maintained software company's web site, including web forms and FAQ pages,
      created and modified Perl CGI scripts, created and automated web pages
      for common customer support requests such as keycode requests.


  ASI Computer Systems, Inc., April 1989 - July 1991
  * Programmer / System Administrator


  AIRS Inc., December 1987 - March 1989
  * Programmer


EDUCATION

  Cornell College, Mount Vernon, Iowa
  Bachelor of Special Studies, Computer Science, June 1987